Help Center
Searchable FAQ, support SLAs, and quick links for billing, journal, and exchange setup.
Help Center
Search this page with ⌘K from any docs page, or use in-app AI Support under Dashboard → Settings.
Response times
- Trial users: Instant AI answer + human follow-up within 4 hours
- Pro: Instant AI answer + human follow-up within 24 hours
- Pro+: Priority human follow-up within 12 hours
Quick Links
Frequently Asked Questions
Billing
How do I start my $7 trial?
Go to Pricing, click Start Pro Trial, complete secure checkout, then sign up with the same email. You get full Pro access for 7 days.
Read more in docs →How do I cancel my subscription?
Dashboard → Settings → Subscription → Manage Billing. Cancel anytime; access continues until the end of your billing period. No retention calls.
Read more in docs →What is the refund policy?
The $7 trial fee is non-refundable. Your first full subscription payment is refundable within 7 days via Settings → Request a refund. Credit packs are non-refundable.
Read more in docs →What is the difference between Pro and Pro+?
Pro ($99/mo): top 20 assets, journal, AI signals, 2,000 credits. Pro+ ($349/mo): all 100+ assets, Smart Money, Workbench, 5,000 credits, unlimited live queries.
Read more in docs →How do I upgrade to Pro+?
Settings → Subscription → Upgrade. Billing is prorated. Upgrades take effect immediately.
Read more in docs →Getting Started
How do I connect my exchange?
Dashboard → Connections → pick your exchange → paste read-only API keys. We never request withdrawal permissions.
Read more in docs →Can I try the journal without connecting an exchange?
Yes. On welcome or the onboarding checklist, click "Load demo trades" to seed sample closed trades and explore performance analytics instantly.
Read more in docs →Journal
Can I import trades from CSV?
Yes. Journal → Import → upload your exchange CSV export. Thrive maps common formats from Binance, Bybit, OKX, and others.
Read more in docs →Signals
How accurate are AI signals?
High-confidence signals (80+) are directionally accurate roughly 65–75% of the time historically. See the Signals page track record. Not financial advice.
Read more in docs →Features
What is Smart Money tracking?
Pro+ feature showing whale and institutional wallet flows via on-chain data. Dashboard → Market Intel → Smart Money Feed.
Read more in docs →Security
Are my exchange API keys safe?
Keys are encrypted at rest. We only accept read-only permissions — never withdrawal access. You can revoke keys anytime from your exchange.
Read more in docs →Support
How fast will support respond?
Trial users: AI instant answer + human follow-up within 4 hours. Pro: within 24 hours. Pro+: priority within 12 hours.
Legal
Is Thrive financial advice?
No. Thrive provides market intelligence and educational tools only. All trading decisions are yours. See Terms §3 for full disclaimers.
Read more in docs →Still need help?
Paid subscribers: Dashboard → Settings → AI Support Assistant for instant answers. You can also email cs@thrive.fi.