Help Center
Searchable FAQ, support SLAs, and quick links for billing, journal, and exchange setup.
Help Center
Search this page with ⌘K from any docs page, or use in-app AI Support under Dashboard → Settings.
Response times
- Trial users: Instant AI answer + human follow-up within 4 hours
- Pro: Instant AI answer + human follow-up within 24 hours
Quick Links
Frequently Asked Questions
Billing
How do I start Pro?
Pro is $29/mo for your first 3 months, then $99/mo. Pro+ is $199/mo. Both are paid from day one. There is no free trial. Start from Pricing.
Read more in docs →How do I cancel my subscription?
Dashboard → Settings → Subscription → Manage Billing. Cancel anytime; access continues until the end of your billing period. No retention calls.
Read more in docs →What is the refund policy?
Pro is $99/month and Pro+ is $199/month, paid from day one. Your first full subscription payment is refundable within 7 days. Submit a request from Dashboard, then Settings, and our team will review it. All subsequent payments are final. Cancel anytime and keep access through the end of your billing period. Credit packs are non-refundable.
Read more in docs →What is the difference between Pro and Pro+?
Pro ($99/mo or $999/yr): Top 20 assets, trade journal, divergence heatmap, 50 custom alerts, 2,000 AI credits/mo. Pro+ ($199/mo or $1990/yr): All signal-backed assets plus 100+ asset terminal, more AI credits, more alerts, and Discord Pro+ rooms. Both are paid from day one.
Read more in docs →How do I upgrade to Pro+?
Open Settings, then Subscription, and choose Upgrade to Pro+, or checkout from Pricing. Confirm the prorated amount due today. The plan changes only after that payment succeeds.
Read more in docs →Getting Started
How do I connect my exchange?
Dashboard → Connections → pick your exchange → paste read-only API keys. We never request withdrawal permissions.
Read more in docs →Can I try the journal without connecting an exchange?
Yes. Add a manual trade entry or connect your exchange read-only API. Your performance analytics populate as soon as real trades are logged.
Read more in docs →Journal
Can I import trades from CSV?
Yes. Journal → Import → upload your exchange CSV export. Thrive maps common formats from Binance, Bybit, OKX, and others.
Read more in docs →Features
What is Smart Money tracking?
Pro+ feature showing whale and institutional wallet flows via on-chain data. Dashboard → Market Intel → Smart Money Feed.
Read more in docs →Security
Are my exchange API keys safe?
Keys are encrypted at rest. We only accept read-only permissions, never withdrawal access. You can revoke keys anytime from your exchange.
Read more in docs →Support
How fast will support respond?
Trial users: AI instant answer + human follow-up within 4 hours. Pro: within 24 hours.
Legal
Is Thrive financial advice?
No. Thrive provides market intelligence and educational tools only. All trading decisions are yours. The Terms of Service state the full disclaimer.
Read more in docs →Still need help?
Paid subscribers: Dashboard → Settings → AI Support Assistant for instant answers. You can also email cs@thrive.fi.
